42 Computer services, namely, providing software tools for customer interactions, engagement, surveying, lead generation, optimization, promotions, customer advocacy, sharing, and electronic communication; electronic storage of messages and data; providing on-line non-downloadable software for use by others in promoting and marketing products and services via electronic messages, instant messages, text messages, and multimedia messages; design and development of software; providing on-line non-downloadable software for use by others in sending electronic messages, instant messages, text messages, and multimedia messages