9 [ Computer software development tools; ] computer application software for desktop computers and mobile computers, namely, software for data storage, retrieval, analysis and presentation; [ computer software applications and development tools for mobile telecommunication devices, namely, software for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; educational computer software applications and development tools for mobile telecommunications devices, in the fields of business management, customer relationship management, sales training and sales forecasting; downloadable computer applications for mobile telephones for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; ] computer software applications and tools for use with customer relationship management software; downloadable software for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; downloadable electronic publications in the nature of downloadable e-books in the fields of business management, customer relationship management, sales training and sales forecasting, and downloadable manuals, in the fields of business management, customer relationship management, sales training and sales forecasting; [ audio books in the fields of business management, customer relationship management, sales training and sales forecasting; ] downloadable e-books in the fields of business management, customer relationship management, sales training, and sales forecasting; digital media, namely, pre-recorded downloadable educational and training audio and video recordings, in the fields of business management, customer relationship management, sales training and sales forecasting