9 Computer hardware, namely, computers and computer peripheral devices and software, for use with audio monitoring equipment, for receiving, processing, transmitting and displaying data; magnetic and optic data carriers and computer software and programs recorded thereto, namely, prerecorded magnetic and optic data carriers with software featuring speech recognition, speech synthesis, voice biometrics, voice conversion, speech analytics, social media analytics, interactive voice response, speech enabled auto attendant, answering machine detection, call steering, speech to text, text to speech, speaker diarization, user experience analytics; speech recognition software; computer application software for mobile phones in the nature of mobile applications for speech synthesis; downloadable computer software in the nature of computer software for speech synthesis; computer application software for mobile phones in the nature of mobile applications for customer service, call center support, and speech recognition in the field of, telecommunication, banking, insurance, healthcare, forensics, and education; downloadable computer software for mobile applications for customer service, call center support, and speech recognition in the field of telecommunication, banking, insurance, healthcare, and education; computer software for placing and reporting the outcomes of automated outbound calls, namely, software in the fields of banking, telecommunications, insurance, healthcare, and education