9 Computer hardware, namely, computers and computer peripheral devices and software, for use with text monitoring equipment, for receiving, processing, transmitting and displaying data; magnetic and optic data carriers and computer software and programs recorded thereto, namely, prerecorded magnetic and optic data carriers with software featuring speech recognition, speech synthesis, voice biometrics, voice conversion, speech analytics, social media analytics, interactive voice response, speech enabled auto attendant, answering machine detection, call steering, speech to text, text to speech, text mining, speaker diarization, user experience analytics; computer application software for mobile phones in the nature of mobile applications for social media analytics; downloadable computer software in the nature of computer software for social media analytics; computer application software for mobile phones in the nature of mobile applications for customer service, call center support, and voice recognition in the field of telecommunication, banking, insurance, healthcare, forensics, and education; downloadable computer software for customer service, call center support, and speech recognition in the field of, telecommunication, banking, and insurance; computer software for data mining, namely, software in the fields of banking, insurance, sentiment analysis, classification of content, real time tracking, competition analysis, topic identification, text analysis, text mining and call centers