9 Computer software, downloadable software, mobile application software, and cloud computer software for providing business data analytics and for collecting and analysing business data into actionable business insights, customer relationship management (CRM), sales performance management, sales automation, marketing automation, customer service and support, customisable marketing and advertising; Computer software, downloadable software, mobile application software, and cloud computer software for improving customer communications, interactions and the customer experience; Computer software, downloadable software, mobile application software, and cloud computer software in the nature of a database for compiling data, customer data and customer interactions for enabling businesses to plan, personalise, optimise and customise communications with customers throughout the marketing, sales, and service lifecycle; Computer software that provides web-based access to applications and services through a web operating system or portal interface; Computer software for providing an online platform for use in the field of help desk and customer support; Computer software for use in establishing and accessing online desktop services and application rental services; Computer software, downloadable software, mobile application software, and cloud computer software for use in customer relationship management (CRM); Computer software, downloadable software, mobile application software, and cloud computer software for measuring, tracking, retrieving and managing data, customer data and customer interactions in the field of marketing, sales and customer service; Computer software, downloadable software, mobile application software, and cloud computer software for managing customer relationships; Computer software, downloadable software, mobile application software, and cloud computer software for developing, managing and automating online communication systems in the areas of customer service, customer support, sales and marketing; Communication management software; Communication management software for generating business reports; Computer software, downloadable software, mobile application software, and cloud computer software for managing supply and demand chains; Computer software, namely, downloadable and non-downloadable software development tools for the creation of mobile internet applications and client interfaces; Computer software for creating searchable databases of information and data; Computer software for providing an on-line database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Computer software that provides real-time, integrated business management information by combining information from various databases and presenting it in an easy-to-understand user interface dashboard; Database management software
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