16 Paper goods and printed matter used for improving communication skills, conflict management skills, dialogue facilitations skills, listening skills, supervisory skills, and management skills, namely, printed surveys, memory aid cards, teaching and training exercise cards, scorecards, charts, worksheets, workbooks, and questionnaires; Printed publications, namely, books concerning techniques for improving communication skills, conflict management skills, dialogue facilitation skills, listening skills, supervisory skills, management skills, employee engagement skills and training, conversation skills and training, innovation skills and training and leadership development