16 Educational publications, namely, educational learning cards, flash cards, activity cards, workbooks, textbooks, activity books, story books, puzzle books, printed puzzles, teacher guides, manuals, posters and educational booklets in the field of patient and staff experience relating to health care; Printed mail response cards relating to patient and staff experience relating to health care; Printed material, namely, surveys and assessments in the field of educator training and performance; Printed matter, namely, paper signs, books, manuals, curricula, newsletters, informational cards and brochures in the field of patient and staff experience relating to health care; Printed training materials in the field of patient and staff experience relating to health care