35 Human resources policy and procedure services, namely, writing employee handbooks and safety manuals for business purposes; human resource support services, namely, recruitment and on-boarding, pre-employment screenings, and employee records and performance management; employee relations information services featuring consultation in fair employment practices, workplace investigations, employee matters, internal complaint and conflict resolution, Family Medical Leave Act (FMLA), Military Family Leave (MFLA), Americans with Disabilities Act (ADAAA), and Worker's Compensation; Business strategic planning services and consultancy services regarding business strategies including development of recruitment and retention strategies, process and workflow improvement, compensation planning and job design, employee reward and recognition programs, administration of employee benefit programs, employee talent management and organizational readiness, performance management, and career development and succession planning; human resources organizational development, namely, organizational and stakeholder needs assessments for business purposes, human resources organizational design; organizational feedback, namely, conducting employee surveys for others, conducting targeted employee attitude surveys (TEAS) for others, and development of employee suggestion programs for others for purposes of improving employee performance and morale