9 Computer software and programs used to perform business operations and general office functions, namely, document authoring, storage, and retrieval, financial integration and business networking; computer software for calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations; software that allows version history tracking of documents, stores key information relating to documents, and allows control of access to documents; software for ensuring the security of electronic mail; software for managing electronic mail; software for tracking and managing projects; computer software for managing business and financial information; computer software for evaluating and managing business risks; computer software for quality control, namely, software to integrate manufacturing operations, track problems, and generate reports, and software to analyze data and processes to ensure compliance with federal and state laws and regulations; computer database management software for use in managing electronic mail and direct mail communications; computer software platform for software integration in the field of business management; communications software for connecting global computer networks; communications software for connecting computer network users; graphical user interface software; computer graphics software; computer software development tools; computer software for use in database management; computer software for application and database integration; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; computer software for use in customer relationship management; database management software for general use; facilities management software, namely, software to control building environmental, access, and security systems; computer software to monitor and control manufacturing; application development software, namely, software for computer system and application development; supply chain software for inventory management, sales management, and order management; all of the foregoing for general business use; downloadable user manuals in electronic form for computer software, hardware and peripherals; downloadable cloud computer software for business operations and general office functions, namely, document authoring, storage, and retrieval and business networking; computer software for calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations and cloud based travel and expense management; software that allows version history tracking of documents, stores key information relating to documents, and allows control of access to documents; software for ensuring the security of electronic mail; software for managing electronic mail; software for tracking and managing projects; computer software for managing business and financial information; computer software for evaluating and managing business risks; computer software for quality control, namely, software to integrate manufacturing operations, track problems, and generate reports, and software to analyze data and processes to ensure compliance with federal and state laws and regulations; software applications for mobile devices for tracking expenses, invoices and travel information