9 Computer hardware; computer software for operating, installing, testing, diagnosing and managing the hosting and management of telecommunications services; computer installations, apparatus and instruments, namely telecommunications exchange software and hardware; computer systems comprised of computer software, and computer hardware for managing and controlling call centre operations; computer databases in the fields of telecommunications recorded on computer media; blank magnetic and optical data carriers; communications and security apparatus and instruments, namely, telecommunications exchange software and hardware; computer software and firmware for the processing of calls made to call centres, managing and controlling call centre operations, and hardware for use with computer networks; apparatus, instruments and media for recording, reproducing, carrying, storing, processing, manipulating, transmitting, broadcasting and retrieving publications, text, signals, software, information, data, code, sounds and images, namely apparatus for transmission of communications; computer hardware, middleware and software to enable the hosting and management of telecommunications services; computer software for hosting and use in network management; multiple caller processing software and systems, namely, computer software and hardware for processing calls made to call centres; multiple caller management software and systems, namely, computer software and hardware for managing and controlling call centre operations; customer relations management software and systems, namely comprising of computer software and hardware for managing and controlling call centre operations; interactive voice response systems comprising computer hardware and operating and application software for fixed and mobile communications; computer hardware, software and telecommunications systems comprised of computer software and computer hardware for the provision of unified messaging services, audio conferencing and facsimile transmission; telecommunications systems comprised of computer software and computer hardware enabling the management, running and operation of communications applications; computerized telephony systems comprised of computerized telephone software; telecommunications systems comprised of computer hardware and software for financial transactions, transferring funds, accounting and billing; computer software and telecommunications apparatus to enable connection to databases and the Internet, namely, telecommunications exchange software to allow cloud based integrated website, SMS, instant messaging, email, voice and social media communications, local telephone switch to receive and send signals, control telecommunication signals, establish telecommunication connections, to compensate for differences in frequency and modulation, and telecommunications hardware; telecommunications apparatus, namely, fixed line Internet Protocol phones, computer terminals equipped with pre-installed telephone software; cell phones