9 Computer programs, data processing programs, provided together with electronic data processing medium, stored computer software; pre-recorded media and /or downloadable software computer software used to design, implement, manage and control business processes, pre-recorded media and /or downloadable computer software platform for designing, deploying, supporting and managing enterprise applications; pre-recorded media and /or downloadable software computer software used to interconnect different software applications utilizing a different operating system based on global computer network protocols, computer software for use in database management; computer programs for database management; computer software for process modeling; computer software for information technology infrastructure planning and management; computer software for use in information management, data analysis, data mining, reporting, querying and decision support; pre-recorded media and /or downloadable software containing computer software for data analysis and business intelligence; pre-recorded media and /or downloadable software containing computer software for monitoring, storing, recording processing and reproduction of real-time data; computer software for providing shared data, application and information availability, namely, application and information availability, replication, caching and clustering software; clustering systems, namely, server computer software that allows use of multiple servers