42 Providing an online, non-downloadable integrated computer software application for the management and delivery of elastic IT support services by monitoring software agents and indicators that trigger workflow based on algorithms and business rules for aggregating supply and demand indicators, enabling customer self-service operation and IT support service provider operation for orchestrating, monitoring, and managing the placement of service orders and receipt of services and enables the dynamic matching of supply and demand services for provisioning, managing, securing, monitoring, and maintaining virtual and physical end user devices, servers, storage, memory, networks, software applications, web portals, software development platforms, and databases, and for monitoring program and project management, policy administration and compliance, enterprise architecture, capital planning, and investment control, software engineering, infrastructure engineering and maintenance, network security management, reporting, configuration management, security and diagnostics continuous monitoring and management, user support, infrastructure operations and maintenance, and document operations
Trademark: 86371665
