9 Computer software for social media management, publishing, advertising, social media user engagement, digital marketing campaigns, and social media user account analysis; computer software platforms for social media management, publishing, advertising, social media user engagement, digital marketing campaigns, and social media user account analysis, as well as customer support, marketing, sales, [ human resources, ] information technology, professional services and education; computer software for data analysis, storage, management and manipulation; software and software applications for mobile phones, [ portable media players, ] handheld computers, personal computers, browser extensions, namely, software to enable transmission, access, uploading, posting, showing, displaying, tagging, blogging, sharing, and providing of electronic media and information, including text messaging, instant messaging, online blog journals, text, web links, and images over the internet or other communications networks; [ computer software used to enhance the capabilities and features of other software and nondownloadable online software; ] downloadable software in the nature of a mobile application for social media management, publishing, advertising, social media user engagement, digital marketing campaigns, and social media user account analysis; Downloadable software for use in mobile applications for scheduling, drafting, targeting, and sending messages in the field of social networking; downloadable software in mobile applications to facilitate online advertising, business promotion, connecting social network users with businesses and for tracking users and advertising of others to provide strategy, insight, marketing, and predicting consumer behavior