41 Providing training in the field of human resources to assist employees at all levels within an organization to work more effectively together, improve communications, resolve conflicts, manage change and transition, improve customer service and engage in team building; providing employees with tools and resources, namely, non-downloadable webinars and videos, conducting seminars and providing non-downloadable electronic publications, namely, workbooks, all in the field of human resources to help them better balance work/life responsibilities, make informed decisions and adapt to change and transition