42 Software as a service (SAAS) services featuring software in the field of call center management for operating and managing call centers; software as a service (SAAS) services featuring software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; software as a service (SAAS) services featuring software for managing, tracking and reporting customer calls and inquiries; software as a service (SAAS) services featuring software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; software as a service (SAAS) services featuring software for remotely monitoring call centers; software as a service (SAAS) services featuring software for enabling communication between call center managers and agents; software as a service (SAAS) services featuring software for routing callers across multiple sites and multiple call center technologies; software as a service (SAAS) services featuring software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; software as a service (SAAS) services featuring software for managing customer loyalty and customer reward programs; software as a service (SAAS) services featuring software for disseminating customer service messages to customers via SMS, email, telephone, and other electronic means; software as a service (SAAS) services featuring software for the aggregation, discovery, management, and analysis of data; software as a service (SAAS) services featuring software for connecting data sources; software as a service (SAAS) services featuring software for facilitating collaboration and decision making for businesses; software as a service (SAAS) services featuring software for database management, distributing content via the Internet; software as a service (SAAS) services featuring software to allow users to perform electronic business transactions via a global computer network; research and design in the field of computer data and databases; design and development of computer hardware and software; consultation in the fields of computer databases, computer hardware and software, data storage, aggregation, discovery, management, and analysis; technical research, namely, scientific, mechanical and product research; computer hardware and software development, design, analysis, and testing services; information technology infrastructure consultation services; computer software programming services; computer software consulting services; computer software design services; computer software installation, upgrade and maintenance services; hosting websites for others for Internet communications; computer services, namely, remote management of the information technology (IT) systems of others; development and creation of computer programs for data processing; computer technical support services, namely, service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications