9 Computer software for use in the field of call center operations, namely, software for managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents; computer software for use in the field of call center operations, namely, software for managing, tracking and reporting customer calls and inquiries; computer software for use in the field of call center operations, namely, software for communicating and facilitating the exchange of information between businesses and their customer service agents and call centers in real time; computer software for use in the field of call center operations, namely, software for remotely monitoring call centers; computer software for use in the field of call center operations, namely, software for enabling communication between call center managers and agents; computer software for use in the field of call center operations, namely, software for routing callers across multiple sites and multiple call center technologies; computer software for use in the field of call center operations, namely, software for facilitating customer self-help through interactive text, multimedia, online forums, and online communities; computer software for use in the field of call center operations, namely, software for managing customer loyalty and customer reward programs; computer software for use in the field of call center operations, namely, software for disseminating customer service messages to customers via SMS, email, telephone, and other electronic means; computer software for the aggregation, discovery, management, and analysis of data; computer software for connecting data sources; computer software to facilitate collaboration and decision making for businesses; computer software for conducting banking transactions and inquiries on transactions for use in the field of banking; computer software for use in the communication, media, and telecommunications fields by mobile network operators for supporting mobile communication device applications; computer software for database management; computer software for distributing content via the Internet; computer hardware; data processing equipment and computers; and computer peripherals; computer e-commerce software to allow users to perform electronic business transactions via a global computer network