9 Computer programs and software for protection, backup and recovery of data, files, folders, virtual desktops, voice mail, application recovery, business services, and full enterprise computer system sites; backup and data protection and recovery software; virtual machine backup and recovery applications, software, and solutions, namely, computer application software for use in electronic backup, storage, protection, and recovery of data, secure encrypted backup and replication, measurable information technology (IT) service recovery point objectives (rpo) and rpo service level agreements (slas), compliance testing and reporting, application-aware testing and recovery, automated disaster recovery testing, IT service failover/failback, and local and offsite backup and replication; computer software for use in virtual management of virtual machine backup and recovery applications, software, and solutions and recovery of data, files, folders, virtual desktops, voice mail, application recovery, business services, and full enterprise computer system sites; customizable software for protection, backup, and recovery of data