35 business consulting services in the field of cloud computing; customer service management in the nature of providing assistance to customer inquiries for others regarding business advice and information relating to computer software and cloud computing, document sharing, communications organization, coordination and management of common processes, and metrics reporting; distributorship services featuring computer software for the purpose of enterprise collaboration, document sharing, communications organization, instant messaging, activity streams, notifications, common processes coordination, workflow configuration and management, interfacing system of records with system of engagement capabilities, and metrics reporting for enterprise IT delivery management, governance, collaboration, knowledge management and innovation