35 Assistance, advisory services and consultancy with regard to business planning, business analysis, business management, and business organization; Business advisory services, consultancy and information; Business assistance, advisory and consulting services in the field of risk management for physicians, doctors, clinics and hospitals, and professional medical liability claims; Consulting services in business organization and management; Management and business consulting services in the field of risk management for physicians, doctors, clinics and hospitals, and professional medical liability claims; Total quality management services, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction