9 Software for personal productivity, and organizational efficiency and effectiveness, namely for the management of to-do lists, tasks, projects, activities, processes, events, calendars, schedules, assignments, budgets, timesheets, expenses, and collaboration; software to facilitate communicating among persons collaborating, sharing information, and exchanging information; software for customer relationship management; software for enterprise resource planning; software for recruiting; software for human resources management; software for timesheet and expense management; software for creating user accounts, managing user credentials, controlling user access, collecting user feedback, personalizing software features and data schemas for users, monitoring account use, and managing user subscriptions