9 Audio and video recordings featuring information on effective and compassionate communication in healthcare; digital media, namely, pre-recorded video cassettes, digital video discs, digital versatile discs, downloadable audio and video recordings, CDs, DVDs, and high definition digital discs featuring information on effective and compassionate communication in healthcare; downloadable video recordings featuring information on effective and compassionate communication in healthcare; pre-recorded video discs, video recording and video tapes featuring information on effective and compassionate communication in healthcare; downloadable electronic publications in the nature of books, booklets, magazines, journals, manuals, brochures, leaflets, pamphlets and newsletters, all in the field of effective and compassionate communication in healthcare; electronic publications, namely, books, booklets, magazines, journals, manuals, brochures, leaflets, pamphlets and newsletters, all in the field of effective and compassionate communication in healthcare, all recorded on CD-ROMs, diskettes, floppy disks, video cassettes, and magnetic tapes