35 Customer relationship management services; business performance management services, namely, providing business information in the nature of work force information, quality control information, and knowledge gathering, business data analysis, providing business assessment information, and business management services; inventory control services; inventory management services in the field of clients' products; telephone order taking services for others, electronic processing of orders for others, and order fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues in the field of general consumer merchandise and general consumer services provided to the public; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; technical and support employment staffing services; consulting and advisory services in the fields of business, business information, business management, and business organization; Emergency road side customer services, namely, respond to customer inquiries in the field of vehicle road side repair