42 Application service provider (ASP) featuring software for use for recording and monitoring telephone calls, obtaining information regarding the callers, preparing reports regarding call information, and electronic messaging, voice mail exchange, radio frequency identification, and voice, print and word spotting; Design and development of computer hardware; Design and development of computer software for recording and monitoring telephone calls, obtaining information regarding the callers, preparing reports regarding call information, and electronic messaging, voice mail exchange, radio frequency identification, and voice, print and word spotting; Quality control for others