35 Telephone and web-based customer service for others in the field of online marketing and customer service management for others; online and telephone advertising and marketing services; Customer services, namely, providing customer service and product inquiry services via telephone and the internet for others; Electronic processing of orders for others including order cancellation processing; consultation in the field of online and telephone advertising and marketing; Refund issuance processing in the nature of merchant services, namely, refund payment transaction processing services; chargeback management, namely, credit card chargeback processing services for others' customer care services