35 Advertising services; business management services; business administration; providing office functions; sales optimization, namely, optimizing processes, organization and management in the areas of sales effectiveness and efficiency; sales support, namely, scheduling business meetings for others; address qualification, namely, gathering customer data for others; support for potential customers, namely, outsourcing of back office activities for others; new customer acquisition, namely, gaining new customers for others; scheduling, namely, appointing business meetings for others; customer development, namely, cross- and up-selling new products to the customers of others; international market development, namely, supporting clients in the nature of consulting with clients about entering new markets; sales outsourcing in the nature of outsourcing the sale of the whole sales process for others; placement, potential evaluation and qualification of top sellers, namely, classifying customers and addressing them with different sales strategies; providing and managing interim sales personnel, namely, finding, training and management of external sales personnel for others; bench marketing, namely, comparing processes, organization and management with internal or external benchmarks; consulting and advisory services for distribution, namely, advising clients in optimizing their sales process, organization and management; e-commerce services, namely, supporting clients in the nature of consulting with clients about how to market their products on the internet; appointment scheduling services; namely, organizing business meetings for others; lead generation, namely, finding potential customers for others; customer care, namely, approaching customers on a regular basis to do cross- and up-selling; quality calls, namely, calling customers of clients in order to ask for their general satisfaction with the client company; dialogue marketing, namely, direct marketing through telephone or mailing; sales logistics management and business management services, namely, design, steering and control of product distribution processes; mystery shopping services, namely, testing services of customers in real sales situations; international procurement, namely, purchasing products all over the world for others; assessments, namely, assessing sales personnel for others; potential evaluation of sales teams, namely, assessing the sales potential of the employees of others; marketing of electronic tools to support the sales process