16 [Books in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills; literature in the nature of printed periodicals in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills; brochures about communication, presentation, motivation, negotiation, management, sales and telephone skills; stationery; business forms; handbooks in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills; printed matter, namely, paper signs, books, manuals, curriculum, newsletters, informational cards and brochures in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills; headed paper, printed publications, namely, quick reference pocket guides in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills; printed materials, namely, prospectuses featuring communication, presentation, motivation, negotiation, management, sales and telephone skills; training handbooks, teaching materials and manuals, all in the field of communication, presentation, motivation, negotiation, management, sales and telephone skills ]