9 Computer hardware and firmware and instructional manuals therefor sold as a unit; networking hardware and equipment in the nature of devices for transporting and aggregating data, voice or wireless communications across multiple network infrastructures and communications protocols; data and telecommunication network exchange, transmission and switching equipment; equipment for transmitting, receiving, recording and monitoring voice, data, information, images, signals, messages and equipment providing electronic communications interface services and telecommunication connection to the internet and databases; computer software to manage, analyze, retrieve, monitor, maintain, report on, structure, model, forecast, present and display data and information from computer databases and the internet; computer software for use in network architectures and in interfacing and integration between and among various computer environments and equipment and hardware; computer networking and telecommunications software; computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface