Trademark: 85204267
Status Date
Friday, February 22, 2019
Registration Number
4173775
Registration Date
Tuesday, July 17, 2012
Filing Date
Wednesday, December 22, 2010
Published for Opposition
Tuesday, May 1, 2012
Cancellation Date
Friday, February 22, 2019
35 Business consultation services in the nature of performing quality assurance evaluations of the performance of call and contact centers to determine service quality and providing business analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization; providing incentive award programs recognizing quality assurance excellence in selected areas of call and contact center service and performance; performing business studies in the nature of call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing business analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies; conducting business and consumer surveys among the customers of call and contact centers to assess quality assurance levels and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business and consumer studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business studies in the nature of call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing business reports based on the results thereof; performing business studies in the nature of benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing business reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing business reports on the results; performing business evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing business reports on the results thereof including numerical ratings
"SCORE"
COMPARATIVE PERFORMANCE SCORE
Feb 22, 2019
Cancelled Sec. 8 (6-Yr)
Feb 28, 2013
Teas Change Of Correspondence Received
Jul 17, 2012
Registered-Principal Register
May 1, 2012
Published For Opposition
Apr 11, 2012
Notice Of Publication
Mar 27, 2012
Law Office Publication Review Completed
Mar 18, 2012
Approved For Pub - Principal Register
Mar 16, 2012
Data Modification Completed
Mar 15, 2012
Assigned To Lie
Mar 14, 2012
Teas/Email Correspondence Entered
Mar 14, 2012
Correspondence Received In Law Office
Mar 14, 2012
Teas Response To Suspension Inquiry Received
Sep 22, 2011
Letter Of Suspension Mailed
Sep 22, 2011
Suspension Letter Written
Sep 21, 2011
Teas/Email Correspondence Entered
Sep 21, 2011
Correspondence Received In Law Office
Sep 21, 2011
Teas Response To Office Action Received
Mar 22, 2011
Non-Final Action Mailed
Mar 22, 2011
Non-Final Action Written
Mar 22, 2011
Assigned To Examiner
Jan 3, 2011
Notice Of Pseudo Mark Mailed
Jan 3, 2011
New Application Office Supplied Data Entered In Tram
Trademark Alertz updated from USPTO on 2030-01-24
