9 Downloadable application software for the lifecycle management of electronic devices, which enables control over device-related onboarding, service, support, technical diagnostics, repair, insurance eligibility determination, device upgrades, trade-ins, and providing contextual solutions and promotional offers to end-users; software, integrating artificial intelligence, remote device intelligence, and device history tracking, allowing mobile operators and other electronic device lifecycle stakeholders to onboard a device and guide the right action at the right time across channels to solve customer issues while driving net promoter score (NPS) and margins