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DIXA CONVERSATIONAL CUSTOMER SERVICE

Status

Pending

Status Code

661

Status Date

Wednesday, September 4, 2024

Serial Number

79381877

Mark Type

4

Filing Date

Wednesday, August 16, 2023

Trademark Owner History

Dixa ApS

Classifications

9 Downloadable software customer support, customer relationship management, customer experience management, customer service, customer engagement and helpdesk functionality; downloadable computer application software for mobile phones, namely, software for use in customer support, customer relationship management, customer experience management, customer service, customer engagement and helpdesk functionality; downloadable computer software for use in customer relation management (CRM); downloadable computer software for use in customer experience relationship management; downloadable computer software for providing an online platform for use in the field of help desk and customer support center's operations; downloadable software for providing electronic communications within businesses and between businesses and their customers all for use in the fields of customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality

35 Customer relationship management; customer experience business management; outsource service provider in the field of customer relationship management; outsource service provider in the field of customer experience business management; customer service management for others; business administration of customer loyalty and incentive schemes; business management of customer loyalty, incentive or promotional schemes; consumer response analysis being analysis of advertising response; customer loyalty services for commercial, promotional and/or advertising purposes; consumer profiling for commercial or marketing purposes; arranging and conducting trade show and exhibition services for commercial or advertising purposes; organizing and conducting trade shows and exhibitions for commercial or advertising purposes; organisation of trade fairs for advertising purposes; planning and conducting of trade fairs, exhibitions and presentations for economic or advertising purposes; organization of events, exhibitions, fairs and shows for commercial, promotional and advertising purposes; business organisational consultancy regarding customer loyalty programmes; customer club services, for commercial, promotional and/or advertising purposes; organization, operation and supervision of customer loyal schemes being business administration of consumer loyalty programs

42 Software development, programming and implementation; software as a services (SAAS) services featuring software for use in customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality; providing temporary use of on-line non-downloadable software for use in customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality; cloud computing services, namely, customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality; cloud computing services for collaborative working, namely, customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality; software design and programming services for customer service applications, namely, customer service management, help desk, and customer support; providing temporary use of online non-downloadable customer service software for use in customer service management, help desk and customer support center's operations; computer software programming services, design and development of computer software, and providing temporary use of on-line non-downloadable software for use in customer service management, and providing help desk and customer support services; computer programming in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customizing computer software, rental of computer programmes and applications for computer programs, which through local and global networks enable the compilation and processing of data for central database all directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing online non-downloadable software for providing interactive user interfaces for managing customer relationships; development of software directed to the fields of customer support, customer relationship management, customer experience management, customer service, customer engagement and helpdesk functionality

CONVERSATIONAL CUSTOMER SERVICE

Trademark Events

Oct 26, 2023

Sn Assigned For Sect 66a Appl From Ib

Nov 11, 2023

Application Filing Receipt Mailed

Jan 30, 2024

Assigned To Examiner

Nov 7, 2023

New Application Office Supplied Data Entered

Feb 12, 2024

Non-Final Action Written

Feb 13, 2024

Non-Final Action (Ib Refusal) Prepared For Review

Mar 5, 2024

Non-Final Action Mailed - Refusal Sent To Ib

Sep 3, 2024

Correspondence Received In Law Office

Sep 3, 2024

Teas Response To Office Action Received

Sep 4, 2024

Teas/Email Correspondence Entered

Mar 27, 2024

Refusal Processed By Ib

Mar 5, 2024

Refusal Processed By Mpu