42 Providing non-downloadable software for creating client interfaces; software as a service (SaaS), namely, providing a computer platform for customer relationship management (CRM), data management and commercial analysis, enabling users to perform electronic commercial transactions over a global computer network; hosting platforms on the Internet and websites featuring information in the fields of retail, e-commerce and order fulfillment; consultant services with respect to website creation and design; design and hosting of Web portals; application service provider (ASP) services; software as a service (SaaS), namely, providing a computer platform to plan, customize, optimize, monitor, analyze, and measure customer interactions via social networks, customer relationship management (CRM) systems, sales systems, web analytics, web publications, email and mobile apparatus