9 Downloadable software for use in the manufacturing industry; downloadable application software for monitoring manufacturing processes and devices; downloadable computer application software for use in implementing the internet of things (IoT); downloadable software for measuring and analyzing efficiency, productivity, and effectiveness in the field of industrial automation; downloadable software for controlling networked devices in the internet of things (IoT) in the field of factory automation; downloadable software for measuring and analyzing efficiency, productivity, and effectiveness in the field of production support; downloadable software for measuring and analyzing efficiency, productivity, and effectiveness in the field of workflow; downloadable software for measuring and analyzing efficiency, productivity, and effectiveness in the field of maintenance; downloadable software for measuring and analyzing efficiency, productivity, and effectiveness in the field of smart manufacturing; downloadable artificial intelligence and machine learning software; downloadable customer relation management (CRM) software; downloadable computer whiteboard software; downloadable system and system support software, and firmware; downloadable software for monitoring, analysing, controlling and running physical world operations; downloadable computer software platforms for collaboration; downloadable computer software platforms for real-time collaborative editing (RTCE); downloadable application software for mobile phones for measuring and analyzing efficiency, productivity, and effectiveness; downloadable software for remotely accessing and controlling a computer; computer hardware for remotely accessing and transmitting data; computers and computer hardware; internet of things (IoT) sensors, namely, sensors for determining position, sensors for determining velocity, sensors for determining temperature, industrial calibration sensors, LED position sensors, pressure sensors, acceleration sensors, optical sensors, and proximity sensors, sensors for use with cameras and linear image sensors; sensors for use in the control of engines, namely coolant-temperature sensors, liquid level sensors, oil level sensors, and electric sensors; telecommunications equipment, namely computer hardware for telecommunications; sim cards; VPN (virtual private network) hardware; downloadable VPN (virtual private network) operating software