9 Computer software for the creation, management, and packaging of information elements into interactive multi-media training courses, training events, micro-learnings, assessments, games and other content products for the purposes of knowledge acquisition, skill development, and performance change; the aforementioned able to be hosted by one or more types of online service platforms, and able to be delivered to users by web-browser, mobile device application, virtual classroom and other online and offline channels; computer software, namely, software for the design, development, and promotion of printed and online documentation; computer programs, namely, interactive programs and multimedia programs for creating, managing, and publishing documents in both hard copy and online formats from a single source and for producing, managing, and displaying web sites, intranets, and cross-media user help functions; and instruction manuals in electronic format sold as a unit with the foregoing hardware, software, and computer programs; multimedia products, namely, computer hardware and software for the reproduction, processing and streaming of audio, text, data, images, voice and video content; instructional manuals in electronic format sold as a unit with the foregoing hardware, software and computer programs