9 Recorded software for processing returns, exchanges, recourse and claims, providing refunds, and addressing complaints in the field of after-sales customer service; Downloadable software for processing returns, exchanges, recourse and claims, providing refunds, and addressing complaints in the field of after-sales customer service; Downloadable application software for processing returns, exchanges, recourse and claims, providing refunds, and addressing complaints in the field of after-sales customer service; Downloadable office and business applications for processing returns, exchanges, recourse and claims, providing refunds, and addressing complaints in the field of after-sales customer service; Downloadable software for monitoring, analysing, controlling and running physical world operations in the field of after-sales customer service; Downloadable web application and server software for processing returns, exchanges, recourse and claims, providing refunds, and addressing complaints in the field of after-sales customer service