9 Computer hardware and downloadable software for knowledge management in the field of database management, data analytics software, artificial intelligence, project management, knowledge management, workflow management; downloadable computer programs for information technology systems management, task management and project management, for analysing data regarding project management, task and issue tracking, using artificial intelligence for business analytics purposes, for use in developing business project goals, assigning related tasks, executing tasks, tracking task completion, for document management, transmission and receipt of data, images, and files, sending and receiving messages and conversation based contextual sharing of data, images, files and real time information, for information technology support services, namely, for troubleshooting of computer software problems, and providing information related to technology project management services; Downloadable application programming interface (API) software used for running applications; apparatus for sound or image recording, transmission and reproduction; magnetic recording media, namely, pre-recorded and blank magnetic computer tapes, magnetic data carriers, magnetic disks; pre-recorded and blank compact disks, pre-recorded and blank DVDs and other digital recording media, namely, pre-recorded and blank CD-ROMs; downloadable electronic publications in the nature of manuals and brochures in the field of database management, data analytics software, artificial intelligence, project management, knowledge management, workflow management