9 Downloadable application software for reporting on changes, compliance and costs of information technology infrastructure, operating systems, database systems, and web applications; Downloadable data and file management software and database management software; Content management software being downloadable database management software; data processing equipment; Computing software for reporting on changes, compliance and costs of information technology infrastructure, operating systems, database systems, and web applications; Downloadable computing software for visualizing information technology infrastructure, operating systems, database systems, and web applications; Downloadable network monitoring software; Downloadable data processing software for graphic representations; Downloadable software for processing images, graphics and text; Downloadable computer software for scanning images and documents; Diagramming software, namely, downloadable software for creating diagrams; Business application software, namely, downloadable software for analyzing data, for monitoring computer networks, for optimizing computer network performance; Downloadable computer software for identifying and authenticating users; Downloadable computer software designed for use in system administration for reporting on changes, compliance and costs of information technology infrastructure, operating systems, database systems, and web applications; Downloadable software for designing and creating documentation used by system administrators; Downloadable software for scanning, analyzing, managing, maintaining and reporting on systems used by system administrators