9 Downloadable software for Enterprise Resource Planning (ERP), Field Service Management (FSM), Enterprise Asset Management (EAM), Service Management, data quality management, industry processing, functional testing, and methodological research development; downloadable software in the nature of a mobile application for Enterprise Resource Planning (ERP), Field Service Management (FSM), Enterprise Asset Management (EAM), Service Management, data quality management, industry processing, functional testing, and methodological research development; computer hardware; recorded software for Enterprise Resource Planning (ERP), Field Service Management (FSM), Enterprise Asset Management (EAM), Service Management, data quality management, industry processing, functional testing, and methodological research development