9 Downloadable mobile application software for customer experience management, and customer journey management, and marketing, namely, software that enables users to analyze marketing campaign effectiveness, develop international marketing strategy projects across departments in the fields of organization, brand, business model or sustainability, train marketing content, track marketing key performance indicators (KPIs), control marketing processes, generate marketing insights, plan marketing implementation, make marketing knowledge available; downloadable electronic publications in the nature of whitepapers and research reports in the fields of brand consulting, business consulting, innovation consulting, customer experience management, customer journey management, customer insights, brand strategy, business strategy, corporate strategy, sustainability, organizational strategy, marketing and communication strategy, digital transformation and market research; computer hardware for data processing; computers; downloadable computer software for customer experience management, customer journey management, and marketing, namely, software that enables users to analyze marketing campaign effectiveness, develop international marketing strategy projects across departments in the fields of organization, brand, business model or sustainability, train marketing content, track marketing key performance indicators (KPIs), control marketing processes, generate marketing insights, plan marketing implementation, make marketing knowledge available; downloadable software for customer experience management, customer journey management, and marketing, namely, software that enables users to analyze marketing campaign effectiveness, develop international marketing strategy projects across departments in the fields of organization, brand, business model or sustainability, train marketing content, track marketing key performance indicators (KPIs), control marketing processes, generate marketing insights, plan marketing implementation, make marketing knowledge available