9 Downloadable and recorded computer software for customer relationship management, order management, and revenue and billing management; Downloadable and recorded computer software for service creation and delivery, namely, for tracking service orders and scheduling delivery of the same; Downloadable and recorded computer software for service and resource management, namely, for managing resource allocation; Downloadable and recorded computer software for service fulfillment and provisioning, namely, for scheduling and managing fulfillment of service orders; Downloadable and recorded computer software for service support and assurance, namely, for tracking customer services and quality assurance metrics; Downloadable and recorded computer software for digital commerce, namely, e- commerce software to allow users to perform electronic business transactions via a global computer network; Downloadable and recorded computer software for advertising management, namely, for disseminating advertising via the Internet; Downloadable and recorded computer software for partner management, namely, for managing the partner lifecycle in the field of 5G services; Downloadable and recorded computer software for business process management being project management software; all of the aforesaid goods in the communications, utilities, global computer information network, access provider, financial, and application service provider industries; Downloadable and recorded software that manages customer, product, service and network information, customer interactions, billing, payment and account information, and network usage data in the communications, utilities, global computer information network, access provider, financial, and application service provider industries