42 Software development; software development, programming and implementation; software as a service (SaaS) services featuring computer software for use in database management; providing temporary use of on-line non-downloadable software for use in database management; cloud computing services, namely, cloud hosting provider services; cloud computing services for collaborative working, namely, cloud hosting provider services; software design and programming services for customer service applications, namely, customer service management, help desk, and customer support; providing temporary use of online non-downloadable customer service software for use in customer service management, help desk management and customer support center management; software programming services, design and development of software; providing temporary use of on-line non-downloadable software in the field of customer service management, help desk and customer support services in particular for use in customer help desk management; computer programming in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customizing computer software; rental of computer programmes or applications for computer programs, which through local and global networks enable the compilation and processing of data for central database all directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing online non-downloadable software in the nature of interactive user interfaces for managing customer relationships; development of software services directed to the fields of customer support, customer relationship management, customer experience management, customer service, customer engagement and helpdesk functionality