16 Printed matter, namely, books, journals, magazines, brochures, leaflets, manuals, booklets, handouts, workbooks, training manuals, pamphlets, white papers, newsletters, and catalogs in the fields of psychology, behavioural science, cognitive science, cognitive assessment, cognitive training, cognitive fitness, enhancing human thought and communication, behavior and cognition skills, performance management, talent management, management development, team and individual development, sensitivity training, diversity and inclusion, ethics, personal effectiveness, employee engagement, employee onboarding, customer service, and reorganization management; printed publications, namely, books, journals, magazines, brochures, leaflets, manuals, booklets, handouts, workbooks, training manuals, pamphlets, white papers, newsletters, and catalogs in the fields of psychology, behavioural science, cognitive science, cognitive assessment, cognitive training, cognitive fitness, enhancing human thought and communication, behavior and cognition skills, performance management, talent management, management development, team and individual development, sensitivity training, diversity and inclusion, ethics, personal effectiveness, employee engagement, employee onboarding, customer service, and reorganization management; printed instructional and teaching materials in the fields of psychology, behavioural science, cognitive science, cognitive assessment, cognitive training, cognitive fitness, enhancing human thought and communication, behavior and cognition skills, performance management, talent management, management development, team and individual development, sensitivity training, diversity and inclusion, ethics, personal effectiveness, employee engagement, employee onboarding, customer service, and reorganization management