9 Downloadable computer software for database management in the field of customer relationship management, CRM; downloadable computer software for administering, storing, requesting, accessing, finding, profiling, categorizing, searching, archiving and transmitting computer files containing data, documents, images, audio files, videos and films in the field of customer relationship management, CRM; computer hardware and data processing apparatus; apparatus for recording, transmission and reproduction of sound or images; pre-recorded CDs, DVDs, CD-ROMs containing computer software for database management in the field of customer relationship management, CRM; pre-recorded CDs, DVDs, CD-ROMs containing computer software for administering, storing, requesting, accessing, finding, profiling, categorizing, searching, archiving and transmitting computer files containing data, documents, images, audio files, videos and films in the field of customer relationship management, CRM; memories for data processing equipment; telecommunication apparatus, namely, phones, tablets, and computers