42 Software as a service (SAAS) services featuring software for collecting, indexing, monitoring, tracking, storing, retrieving, analyzing, searching, organizing, visualizing, optimizing, predicting and securing data, for use in customer relationship management, customer service, customer experience, fraud prevention, compliance and engagement analytics; providing online non-downloadable software for collecting, indexing, monitoring, tracking, storing, retrieving, analyzing, searching, organizing, visualizing, optimizing, predicting and securing data, for use in customer relationship management, customer service, customer experience, fraud prevention, compliance and engagement analytics; software as a service (SAAS) services featuring software for use in tracking the activity of websites and computer applications and for managing their performance and effectiveness; providing online non-downloadable software for use in tracking the activity of websites and computer applications and for managing their performance and effectiveness; software as a service (SAAS) services featuring software for use in optimization of websites and computer applications of others for marketing and advertising purposes; providing online non-downloadable software for use in optimization of websites and computer applications of others for marketing and advertising purposes; design, development, installation and maintenance of computer software in the fields of customer relationship management, customer service, customer experience and engagement analytics; scientific research, advanced product research and software development services for the optimization of websites, computer applications and native mobile applications; all the above being exclusively for marketing purposes and not in connection with a cloud-based platform featuring secure content creation, sharing, editing, storage, management, collaboration, electronic signature, and/or workflow automation tools