42 Software as a service (SAAS) services featuring software for automation of external and internal business communications; software as a service (SAAS) services featuring software using artificial intelligence, machine learning, and natural language processing for extracting the meaning from customer emails, customer texts, and electronic communications from customers; software as a service (SAAS) services featuring software using artificial intelligence, machine learning, and natural language processing for gathering information relating to customer emails, customer texts, and electronic communications from customers; software as a service (SAAS) services featuring software using artificial intelligence, machine learning, and natural language processing for generating automated responses to customer emails, customer texts, and electronic communications from customers; software as a service (SAAS) services featuring software using artificial intelligence, machine learning, and natural language processing for generating reports for assisting the customer service, customer support and help desk functions of companies, automating the management, analysis and processing of emails, texts, and electronic communications from customers, and integrating with customer relationship management software and robotic process automation tools; design, development, maintenance and updating of downloadable computer software that is used to manage business activates of third party companies; consulting services in the field of design, selection, implementation and use of computer software systems that are used to manage business activates of third party companies for others; design, development, maintenance and updating of downloadable computer software that is used to automate the management, analysis and processing of emails; consulting services in the field of design, selection, implementation and use of computer software systems that used to automate the management, analysis and processing of emails for others; technical consulting in the field of artificial intelligence (AI) software customization, machine learning software customization, and natural language processing software customization for use with the management, analysis and processing of emails; all of the foregoing excluding software and software as a service (SAAS) services relating to forwarding messages via email to a pre-determined set of recipients; all of the foregoing excluding software and software as a service (SAAS) services relating to information messages and other electronic communications exchanged between persons in a family tree network of related persons; all of the foregoing excluding software and software as a service (SAAS) services in the fields of medical informatics and medical telematics