9 Teaching apparatus and instruments, namely, downloadable educational software featuring instruction in computer software, database management, customer relationship management, information technology and business management; apparatus for recording, transmission and reproduction of sound and images; blank magnetic recording media, namely, discs and computer tapes; blank digital recording media, namely, CDs and DVDs; data processing equipment; computers; data processing apparatus; telecommunication apparatus and instruments, namely, fiber-optic transceivers, fiber optic repeaters, converters and optimizers, wave division multiplexers, free-space optics transmission systems, switches including Ethernet switches and routers, fiber-to-the-home and ethernet-over-VDSL access aggregators, terminators and repeaters, and remote presence management products, namely, switches, and console, alarm, sensor and power management devices; computer peripheral devices; apparatus for data processing; apparatus for transmission of communication; downloadable electronic publications in the nature of books, magazines, manuals, and newsletters, in the field of computer software, database management, customer relationship management, information technology and business management; downloadable e-books in the field of computer software, database management, customer relationship management, information technology and business management; computer documentations in electronic form, namely, books, e-tutorial books and manuals in the field of computer software, database management, customer relationship management, information technology and business management; downloadable computer program training manuals for computer software in the field of database management, customer relationship management, information technology and business management; operating and user instructions for computers and software, stored in digital form on digital storage media; data processing computers and apparatus; computer memory devices, namely, blank hard drives for computers and blank USB flash drives; intercommunication apparatus, namely, apparatus for transmission of communication; recorded computer operating system programs; downloadable and recorded computer game programs; recorded and downloadable software for consulting, representing, processing and retrieving of multimedia data on computer networks, including the Internet and on mobile terminals; interfaces for computers and mobile phones; downloadable music files; downloadable image files containing artwork, text, audio, video, games and Internet web links relating to information technology and business management; downloadable software in the form of a mobile application for database management, customer relationship management, and business management; downloadable computer application software for mobile phones, namely, software for database management, customer relationship management, and business management; downloadable software for development of websites and web applications; downloadable computer programs for user interface design; downloadable graphical user interface software; downloadable computer software for use in customer relationship management (CRM); downloadable computer software for creating searchable databases of information and data in the field of sales and customer relations; downloadable e-commerce software enabling users to carry out commercial transactions by electronic means via a global computer network; downloadable software for providing an online database in the field of transaction processing enabling provision of a statistical analysis and production of notifications and reports; downloadable software for database management, customer relationship management, and business management for commercial use; downloadable software, downloadable mobile applications, and downloadable cloud-computing software for providing data analysis, commercial analyses and commercial information and for collecting and analyzing data; downloadable database management software; downloadable communication software for providing customer interaction by connecting computer network users; downloadable computer programs and computer software for recovering, tracking, analyzing, testing, evaluating and managing customer data and customer interactions in the field of marketing, sales and services; downloadable computer software enabling digitization, displaying, processing, evaluation and output of data on computer networks, on the Internet and on mobile terminals and devices in the field of marketing, sales, services, business analysis, data analysis and commercial information; downloadable software for the development, deployment and management of computer systems and applications; downloadable interactive multimedia computer programs for database management, customer relationship management, and business management in the field of education; downloadable open source software for database management, customer relationship management, and business management; downloadable software for data and document capture, transmission, storage and indexing; apparatus for processing, and transmission of database information data; apparatus for storage of database information data, namely, blank tapes; downloadable computer software programs for data synchronization; electronic agendas; blank electronic data storage media; electronic databases in the field of computer software, database management, customer relationship management, information technology and business management, recorded on computer media; computer server