9 Downloadable and recorded computer software for use in analyzing data, authorising access to databases, and database management, in the field of employment, recruitment, personnel, and human resource management; downloadable and recorded computer software for use as a spreadsheet and for use in customer relationship management (CRM), in the field of employment, recruitment, personnel, and human resource management; downloadable and recorded computer software for use in employee profiling, job profiling, psychometric testing to determine employment skills and job competency, and psychological testing for the selection of personnel; downloadable and recorded computer software for use in employee selection, employee appraisal, and employee training; electronic publications, namely, books, brochures, forms, leaflets, magazines, newsletters, periodicals, and written articles featuring employment, recruitment, personnel, and human resource management recorded on computer media; downloadable electronic publications in the nature of books, brochures, forms, leaflets, magazines, newsletters, periodicals, and written articles in the field of employment, recruitment, personnel, and human resource management; pre-recorded DVDs featuring employment, recruitment, personnel, and human resource management; video recordings featuring employment, recruitment, personnel, and human resource management, downloadable video recordings featuring employment, recruitment, personnel, and human resource management; pre-recorded CDs featuring employment, recruitment, personnel, and human resource management; sound recordings featuring employment, recruitment, personnel, and human resource management; audiovisual recordings featuring employment, recruitment, personnel, and human resource management; downloadable digital audio and video recordings featuring employment, recruitment, personnel, and human resource management; downloadable multi-media and video recordings featuring employment, recruitment, personnel, and human resource management