9 Database management software; software for instant messaging and electronic mail services; computer servers; electronic mail computer servers; computer software for web and mobile applications intended for providing data analysis, business analysis and business information, and collecting and analyzing data; business software in the form of a database for data compilation, customer data and customer interaction to enable marketing specialists to plan, customize and enhance customer communications via marketing, sales, and life cycle of products and services; downloadable software and computer programs for the recovery, tracking, analysis, testing, evaluation and management of data, customer data and customer interactions; downloadable software and computer programs for the recovery, tracking, analysis, testing, evaluation and management of data, customer data and customer interactions in the field of marketing, sales and services; downloadable computer programs and software stored on data carriers for the recovery, tracking, analysis, testing, evaluation and management of data from computer networks, and the Internet; downloadable computer programs and software stored on data carriers for the recovery, tracking, analysis, testing, evaluation and management of data from computer networks, and the Internet in the field of marketing, sales and services; downloadable computer software and software stored on data carriers for the scanning, display, processing, evaluation and production of data on computer networks, the Internet and terminals and mobile devices; downloadable computer software and software stored on data carriers for the scanning, display, processing, evaluation and production of data on computer networks, the Internet and terminals and mobile devices in the field of marketing, sales and services; computers; computer peripherals; electronic tablets; electronic book readers; digital and electronic mobile devices for data processing, processing of information, storage and display of data, transmission and reception of data, transmission of data between computers and associated software; downloadable electronic publications from databases or the Internet