9 Computer hardware and computer software for information retrieval, analytics, and machine learning; computer software for voice recording; digital voice recorders and voice processing systems; computer software allowing the integration of the functions of natural language processing, computer linguistics, information retrieval, analytics and machine learning which is capable of understanding general human queries and providing reliable responses; computer software platforms for performing cluster computations; computer software for use in data management, collaborative data analysis, and statistics and machine learning, for general use; computer databases, database management software, computer software for database integration, computer software for accessing databases, computer software for creating searchable databases of information and data; computer and communications networks, data networks and data transmission networks; computer software for accessing and connecting computer networks; computer software for automatic data upload to a customer relationship management (CRM) system; computer software for analysis, evaluation and selection of innovations; computer software for knowledge management; virtual assistant software; artificial intelligence apparatus; computer based expert systems; computer software for pattern recognition; computer software for collaboration within an enterprise; computer software for bringing communication, knowledge and people together; personal computers, namely, collaboration apparatus and collaboration management software platform; computer software for information sharing and collaboration via hosted services and communications devices, namely, personal computers; communications software for connecting users sharing collaborative software; computer software for real-time messaging; computer software for creating profiles, connections and relationships between members of an enterprise; conversational AI platform and interface; speech and data analytics software, computer software for contextual language interpretation and processing, computer software for linguistics, language processing, language translation and speech recognition; computer software for the semantic processing of natural language for use in the documentary analysis and the formation of a knowledge base; computer software for use as an application programming interface (API); computer software for searching and finding knowledge, personnel and personnel activities within an enterprise; graphical user interface, computer software for user interface