9 Computer software, downloadable, for the collection, editing, organizing, analysing, managing, modifying, modelling, book marking, warehousing, transmission, storage, reporting and sharing of data and information; computer software, recorded, for the collection, editing, organizing, analysing, managing, modifying, modelling, book marking, warehousing, transmission, storage, reporting and sharing of data and information; downloadable computer software for creating searchable databases of information and data; recorded computer software for creating searchable databases of information and data; computer programs, downloadable, for the collection, editing, organizing, analysing, managing, modifying, modelling, book marking, warehousing, transmission, storage, reporting and sharing of data and information; computer programs, recorded, for the collection, editing, organizing, analysing, managing, modifying, modelling, book marking, warehousing, transmission, storage, reporting and sharing of data and information; downloadable computer programs for creating searchable databases of information and data; recorded computer programs for creating searchable databases of information and data; computer software for database management; interactive computer software, downloadable, for the collection, editing, organizing, analysing, managing, modifying, modelling, book marking, warehousing, transmission, storage, reporting and sharing of data and information; interactive computer software, downloadable, for creating searchable databases of information and data; downloadable enterprise software in the nature of databases for non-transactional and transactional data and a search engine for database content; computer software for ingesting, validating, transforming, and storing customer data over the Internet; computer software for deriving new customer attributes based on customer actions and other attributes; downloadable computer software for use as an application programming interface (API) to connect customer insights to customer-facing systems including marketing, sales, and support; downloadable software for recording and analysing the psychological and behavioural characteristics of individuals or groups of customers; computer software for storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service; downloadable software for the collaborative intra-company and inter-company exchange of marketing, promotion, sales, customer information, customer support and service data; downloadable software for maintaining statistics and generating reports concerning marketing, promotion, sales, customer information, customer support and service data; downloadable software for providing customised on-line information and resources relevant to the customers' business; downloadable computer software and computer program instruction manuals in electronic form