9 Devices, apparatus, equipment, installations and software, all for electronic communication, particularly telephone exchanges, switches, routers or servers for use in voice or data communication networks, servers for voice interaction, computers and their peripheral devices, computer terminals, computer software, telephones, wireless devices, fax machines, telephone answering machines, network adapters, modems, circuitry and display for incoming telephone calls, network alarms and telephone failure alarms and communication network alarms in the form of messages, signals or voice or electronic reports, cables for communications and connections between computers; computer hardware and software for virtualization of storage of data, software features and/or communications; hardware and software for online dissemination and sharing of voice messaging, instant messaging, electronic mail, and/or data via an intranet or Internet portal; software for accessing, quality control of, and/or detecting defects and incidents in, computer networks, communication networks and/or communication network nodes; software for managing communication devices and switches, particularly for configuration, security, analysis of performance and traffic, fault detection and/or correction; software for voice messaging, instant messaging and/or electronic mail; software for processing electronic commerce and electronic payment; software for accounting and billing of communication costs; software for analyzing the flow, duration, and/or costs of communications; software for managing user telephone and/or Internet directories; software for communication privacy by identification of users, by access control and/or by encryption; instruction manuals in electronic format sold with the aforesaid goods; software interfaces for virtualization of storage of data, software features and/or communications, for online dissemination and sharing of voice messaging, instant messaging, electronic mail, and/or data via an intranet or Internet portal, for accessing, quality control of, and/or detecting defects and incidents in, computer networks, communication networks and/or communication network nodes, for managing communication devices and switches, particularly for configuration, security, analysis of performance and traffic, fault detection and/or correction, for voice messaging, instant messaging and/or electronic mail, for processing electronic commerce and electronic payment, for accounting and billing of communication costs, for analyzing the flow, duration, and/or costs of communications, for managing user telephone and/or Internet directories, for communication privacy by identification of users, by access control and/or by encryption